Thank you for choosing our products and services (hereinafter the “Service” when only one is concerned or “Services”). Services are provided by NeoCheck S.L. (hereinafter “NeoCheck”).

Please read Legal Information:

Buying verifications on our Services means your acceptance of these Terms and Conditions. We invite you to read them carefully.


These general conditions of sale apply to all purchases of ID verifications performed by individuals or professionals, acting as individuals or professionals, as customers of NeoCheck S.L. company either directly on the website: or through the NeoCheck App for smartphones and tablets. The use of these services is regulated by the terms and conditions of services.

These Terms are subject to change at any time by NeoCheck. It is your responsibility to consult and formally accept them before any payment.

The applicable Terms are those are those appearing on the Site at the date you purchase Services.


Prices listed on the site are prices in euros taking into account the Spanish VAT applicable to the service (21%); any rate change may change the price of our services.

NeoCheck reserves the right to change prices at any time, except that the price listed on the site the day of purchase checks shall be applicable only to the user.

How to buy

The user previously registered on our services has access to online verification purchase.

A credit of verifications is burned each time an automatic analysis is performed on an ID document. Automatic analysis is defined as follows: the user sends the service an image of an identity document or manually input the characters of the MRZ of an identity document (only for professionals users), and the service provided in return a verification report.

When the service could not deliver a verification report, no credit is debited from your account.

The user, after selecting the desired number of verifications confirms he has read and accepted these terms and conditions. He will then have access to the payment.

Payment terms

After choosing the number of verifications to buy, and having read these general conditions of sale, payment is made exclusively by credit card online. All transactions are paid in euros.

Secure payments

Online payment is made secure by the operator Let’s Encrypt.

Supported bank cards are the followings:

  • Visa
  • MasterCard
  • Maestro
  • American Express

All transactions are paid in euros.

Payment is made securely through SSL-based encryption algorithms (Secure Socket Layer).

Provisioning period

Provisioning is immediate. Verifications can be used on online services upon confirmation of payment.

Withdrawal period

The buyers, non-professional individuals benefit for a withdrawal period of 14 days from the payment of the transaction, if and only if they have not started to use the service. To exercise this right, please contact our customer service using our contact form.